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KB45944: Command Manager cannot connect to project source when SSL is configured in MicroStrategy Intelligence Server


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• Strategy


SYMPTOM
Using standard authentication, Strategy Command Manager 9.4.x - 10.4.3 cannot connect to a project source when SSL is configured in the Intelligence Server. Users will be able to connect to Developer using the same intelligence server configuration and project source that enables SSL.
 
STEPS TO REPRODUCE

  • Configure the Strategy Intelligence Server with  SSL enabled.
     
ka04W00000148Z1QAI_0EM4400000029TU.png
  • In Strategy Developer, modify configuration for project source, include port number and "Use SSL" is enabled.
     
ka04W00000148Z1QAI_0EM4400000029TW.png
  • In Strategy Developer, the project source can be connected while in Command Manager, a connection cannot be created.

ka04W00000148Z1QAI_0EM4400000029TX.png

CAUSE
This is a known issue with Strategy Command Manager 9.4.x - 10.3
 
ACTION
This issue has been addressed in Strategy Command Manager 10.4. Refer to the following Strategy Knowledge Base document for details: 
KB313530: New feature in 10.4 - SSL support for MicroStrategy Command Manager
 
 
 


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Knowledge Article

Published:

June 2, 2017

Last Updated:

June 2, 2017