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KB46269: "Error in My Subscriptions" error appears when attempting to unsubscribe from a Personal View in the My Subscriptions page in MicroStrategy Web


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• Strategy


"Error in My Subscriptions" error appears when attempting to unsubscribe from a Personal View in the My Subscriptions page in MicroStrategy Web.

SYMPTOM:
In Strategy Web 9.4.1, when trying to unsubscribe from a personal view of a report/document/dashboard, the following error occurs:
 

ka04W00000148s3QAA_0EM4400000026HH.jpeg

 
 


Error in My Subscriptions
To unsubscribe please select one or more subscriptions(s)

 
STEPS TO REPRODUCE

  1. Refer to tech note KB46268 for the first set of steps to reproduce.
  2. Instead of attempting to launch the personal view, as described in step 6, attempt to unsubscribe the Personal View.
  3. The error shown above appears.

     

CAUSE:
This is a known issue with Strategy Web 9.4.1. Furthermore, if the user attempts to unsubscribe the Shared Link subscription, the personal view is deleted instead.
 
ACTION:
The issue has been fixed in Strategy Web 9.4.1 Hotfix 6. Please upgrade to take advantage of the fix.
 
WORKAROUND:

  1. Navigate to the report or document with the personal view.
  2. Click on the "Subscription" icon or link for that object to access that object's subscriptions page.
  3. The Personal View subscriptions can be unsubscribed to from here.

 
 


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Knowledge Article

Published:

June 8, 2017

Last Updated:

June 8, 2017