SYMPTOM:
In a clustered environment with two Strategy Intelligence Servers, the following error message appears after selecting a different page-by attribute element on a report retrieved from the History List:
Error in report results
Your request cannot be processed due to server error. Please try again. If the problem persists, contact the server Administrator.
Strategy server error: (failed to load base report instance, from report cache.)
In the DSSErrors.log, the following entry may also be found:
595:MsiUserInBox::EnsureInBoxDirectory(): Can not find or create inbox directory .
where is the Strategy Intelligence Server that is attempting to reformat the new element selected in the page-by.
CAUSE:
This issue occurs because the inbox folder on one of the nodes in the cluster is not confiured with the correct location, making it inccessible to the other node in the cluster.
ACTION:
If using local inbox folder for each node, verify that both nodes are able to access each other's inbox folders . If using a shared inbox folder location for both nodes, ensure that the folder is correctly shared. For more details on how to set up inbox sharing, refer to the following Strategy Knowledge Base document:
