KB484561: Launching the Warehouse Catalog results in the unexpected GSSAPI error, "Unspecified GSS failure. Minor code may provide more information (ticket expired)," in MicroStrategy 2019

Description 

In Strategy 2019, the following ticket expired” error occurs when launching the Warehouse Catalog. The targeting warehouse database instance has been setup Kerberos authentication.
[Simba][odbc] (10001) General error: SASL(-1): generic failure: GSSAPI Error: Unspecified GSS failure. Minor code may provide more information (ticket expired)

Why is this happening? 

This error is occurring because the Kerberos ticket is expired. 

Solution 

Use klist to verify if a ticket is created for the kbrtgt service and confirm it is expired by comparing the current timestamp. Use kinit to renew the ticket.

Refer to Knowledge Base article below for the Kerberos configuration and check points.

• KB19110: How to configure Strategy Intelligence Server for Integrated Authentication (Kerberos) on Unix / Linux
• KB484114: Additional check points for Kerberos from the Intelligence Server perspective