KB484813: The error “An IO error occurred” is seen clicking on an object under the Analysis section of the navigation pane in MicroStrategy Workstation 2020

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

Description

In Strategy Workstation, the left navigation pane organizes objects by type, across all environments and applications, and allows you to browse using the tabs.

When accessing a project in Workstation and clicking on an object in the Analysis section of the navigation pane, the below error is seen.
 
Sorry, there was an error while returning some of the results for this request
[Environment: Prod][Project: Strategy Tutorial] (An IO error occurred.)
 

Steps to reproduce

1. Connect Workstation to a Strategy environment.
2. Once configured, click on an option (Dossiers, Documents, etc.) under the Analysis section of the navigation pane.
   Notice the error appears.
   

Why is this happening?

Quick search is not enabled or the previously created search index is corrupted.

Solution

Confirm Quick Search is enabled as outlined in KB41443. If Quick Search is already enabled, rebuild the search index for the problematic projects following the steps in KB482892.