KB307046: How to use Fiddler to troubleshoot connectivity issues for HTTPS traffic on Mobile devices

Fiddler is a free tool that supports debugging HTTP(S) traffic and monitoring incoming and outgoing network traffic. 
Check more information on Fiddler from KB20064: How to install and use Fiddler for MicroStrategy Web troubleshooting.
 
To capture HTTP traffic from mobile app,
for ios device, refer to KB307046: How to use Fiddler to troubleshoot connectivity issues for HTTPS traffic on Mobile devices;
for Android device, refer to KB44336: How to use Fiddler along with Proxydroid to troubleshoot connectivity issues on Android devices.
 
To capture HTTPS traffic from mobile app, more steps need to be performed.
Below is the step-by-step guidance:

• Install the fiddler tool in client machine. (It needs to be in the same network/wifi with your mobile device). Get the tool from https://www.telerik.com/download/fiddler
• Open it. Go to Tools-Fiddler options. Set as below:
  HTTPS tab>>this allows fiddler to capture HTTPS requests.
   
  

• Connections tab>>This allows fiddler to capture the request from your mobile device.
  

• On device, do below to allow the HTTPS capture depending on the device you using:
  For ios, refer to “Decrypt HTTPS Traffic from iOS Devices” part in
  http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/ConfigureForiOS
  For android, refer to “Decrypt HTTPS” part in
  http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/ConfigureForAndroid
  
• Configure the HTTP proxy in wifi settings.
  For ios, refer to “Set the iOS Device Proxy” part in
  http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/ConfigureForiOS
  For android, refer to “ Configure Nexus Device” part in
  http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/ConfigureForAndroid
  Note that, the ip for server(ios) or proxy hostname(android) is the client machine’s ip where you installed fiddler in Step1.

After the setup, it would record the requests one-by-one as shown below:

Reproduce the error in mobile device. Select all records and right click to save selected sessions as ArchiveZIP. KB307046