The Support Report – September 2021 Edition

Community Manager • Strategy

Stay in-the-know with your quarterly newsletter from MicroStrategy Support. The following communication was distributed in Q3 2021 to all MicroStrategy customer contacts who are designated as Support Liaisons for their organization.

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
Thanks for taking a few minutes to read our latest installment of The Support Report. To help you close out the year on a high note, this edition covers:

What’s New: Get need-to-know details about our latest release that just hit the market.
Featured Resources: Join upcoming webinars on topics you care about and explore on-demand content to learn best practices.
Important Updates: Peruse a quick recap of recent items and key reminders as you plan for the coming year.

In addition to these emails, useful support resources can be found on our recently revamped website and the MicroStrategy Community.

What’s New

Coming Soon

Strategy 2021 Update 3 is almost here—so stay tuned.

The Latest Release: Access Strategy 2021 Update 3 from our downloads page when it hits the market at the end of this month. Strategy 2021 Update 2 and 2020 Update 5 are available right now.
Why You’ll Want to Check It Out: Bookmark our blog to hear CTO Tim Lang’s perspective on the latest release. Spoiler alert—Update 3 features new, highly-requested OOTB visualizations, an array of authoring enhancements in Workstation, streamlined contextual linking between HyperIntelligence cards and Dossiers, and expanded authorization capabilities for a variety of cloud data gateways including Snowflake, AWS S3, and Oracle Cloud wallet. Plus, hundreds of performance optimizations, the latest security enhancements, and much more!
Register Today: Join us for our What’s New in Update 3 webinar on Wednesday, October 13 at 11 am EDT to learn all about the latest release.

Featured Resources

Top Tips Webinar Spotlight
Register for upcoming discussions hosted by experts from Strategy Support—and visit our webinar library to catch up on-demand.

Tune In Friday: Join us this Friday, September 24 to learn best practices about Getting Started with Strategy Mobile SDK. Our experts will share Top Tips starting at 1 pm EDT—watch on YouTube Live for complete details.
Save These Dates: Our team lined up some incredible webinars for you next quarter! Subscribe to our YouTube channel for upcoming live events—including Setup and Support best practices for Strategy Library on October 29, Strategy Library Mobile SDK on November 19, and Enhancing Your Experience with Strategy Support on December 17.
Catch Up Today: Our latest webinar, Getting Started with Capacity Planning, is now available on-demand. Learn how you can optimize your system for high performance—especially as you plan your upcoming upgrade before EOY.
From the Archives: We’ve received lots of questions about Dossier and Workstation recently, so we wanted to share several helpful resources. After a great discussion on Enhancing Dossier Design and Performance in May, the team compiled your questions into a single resource—view our Dossier FAQ post on Community or watch the webinar on-demand. Plus, our two-part episode about Workstation shared a helpful product introduction and setup and support best practices.

Tune In Live or On-Demand
Join us for MicroWorld 2021—a new series of virtual 1-day events to help customers like you accelerate a culture of data analytics.

Tune In Live: In October, we’re hosting live events featuring industry-specific themes, presentations, and customer success stories for retail, healthcare, financial services, and the public sector—register today to attend!
Watch On-Demand: In September, we hosted localized MicroWorld events featuring sessions on modernizing your analytics. Visit our website to watch sessions of interest from MicroWorld events in Asia-Pacific, the Middle East, Latin America, or Europe.

In Case You Missed It
The latest Executive Series episode is now available to view on-demand.

Consolidation and Innovation on Cloud: As one of Australia’s largest health insurance and services providers, Medibank counts on data-driven decisions and robust security to help provide enhanced care to customers. Medibank’s Senior Executive of Information Management recently discussed their strategy and partnership with Strategy President & CFO Phong Le—and the episode is now available on-demand. Check it out to hear how Medibank adopted cloud and expanded the impact of their analytics faster than they expected.

Important Updates

Quick Recap These notes from recent communications share important information that either still applies or has been refreshed for this edition.

IOS15 Update for Your Mobile Devices: Apple has recently released a new version of their mobile operating systems, iOS 15 and iPadOS 15. This Apple release enforces a new requirement for a more secure code signature format to combat some of the security challenges arising in the mobile operating systems. This change could impact your custom Strategy Mobile or Library Mobile applications. Our team has created the following article to help you navigate this situation and mitigate any issues you may encounter. As always, our Support team is here to help you if you have any questions.
Using Community Connectors for OneDrive: We released new out-of-the-box Community Connectors for OneDrive and Box in Strategy 2021 Update 1. Make sure to follow these simple steps to configure and deploy these enhanced connectors if you’re still using the legacy Cloud Elements versions.
Using Update 1+ for Amazon S3: Earlier this year we released new cloud storage gateways optimized for scalability and high-performance with Amazon S3, Azure Delta Lake Storage Gen2, Google Cloud Storage, and more. We recommend upgrading to Strategy 2021 Update 1 or higher for the best possible experience using S3 data. However, you can use these helpful tips to leverage your S3 data on older versions of the platform if you’re not ready to upgrade.
Changes to Certified Components: Strategy 2021 Update 3 does not include any new changes to certified components. As you plan for your upgrade, remember to review our certification changes posting on Community to ensure your implementation accounts for any recent adjustments from the version you’re operating.

Looking Ahead
These reminders may help you plan your admin calendar for the year.

Expiring Soon: Don’t forget—product support for Strategy 2019 will expire at the end of this year. Please contact your account team if you’re running on Strategy 2019 to discuss upgrading to our latest version.
Get Help with Your Upgrade: Visit our website to request an Upgrade Implementation using your support plan benefits. We’ll be in touch to discuss your complimentary upgrade eligibility, and if you don’t qualify for a free upgrade, we can set you up with professional services at a discounted rate to ensure you’re not impacted by the upcoming support expiration schedule.
Upgrade to the Cloud: Did you know that we can upgrade your environment and move you to the cloud at the same time? Contact us about a cloud migration or speak with your account team to learn more. You can also view videos on what to expect and how to get started—or watch our entire Top Tips webinar on-demand.

We hope that these updates are helpful! Please feel free to reach out to your Account Executive if you have any questions—until next time!
Sincerely,
Your Strategy Support Team

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Knowledge Article

Published:

September 27, 2021

Last Updated:

March 21, 2024

Coming Soon

Strategy 2021 Update 3 is almost here—so stay tuned.

The Latest Release: Access Strategy 2021 Update 3 from our downloads page when it hits the market at the end of this month. Strategy 2021 Update 2 and 2020 Update 5 are available right now.

Why You’ll Want to Check It Out: Bookmark our blog to hear CTO Tim Lang’s perspective on the latest release. Spoiler alert—Update 3 features new, highly-requested OOTB visualizations, an array of authoring enhancements in Workstation, streamlined contextual linking between HyperIntelligence cards and Dossiers, and expanded authorization capabilities for a variety of cloud data gateways including Snowflake, AWS S3, and Oracle Cloud wallet. Plus, hundreds of performance optimizations, the latest security enhancements, and much more!

Register Today: Join us for our What’s New in Update 3 webinar on Wednesday, October 13 at 11 am EDT to learn all about the latest release.

Featured Resources

Top Tips Webinar Spotlight
Register for upcoming discussions hosted by experts from Strategy Support—and visit our webinar library to catch up on-demand.

Tune In Friday: Join us this Friday, September 24 to learn best practices about Getting Started with Strategy Mobile SDK. Our experts will share Top Tips starting at 1 pm EDT—watch on YouTube Live for complete details.

Save These Dates: Our team lined up some incredible webinars for you next quarter! Subscribe to our YouTube channel for upcoming live events—including Setup and Support best practices for Strategy Library on October 29, Strategy Library Mobile SDK on November 19, and Enhancing Your Experience with Strategy Support on December 17.

Catch Up Today: Our latest webinar, Getting Started with Capacity Planning, is now available on-demand. Learn how you can optimize your system for high performance—especially as you plan your upcoming upgrade before EOY.

From the Archives: We’ve received lots of questions about Dossier and Workstation recently, so we wanted to share several helpful resources. After a great discussion on Enhancing Dossier Design and Performance in May, the team compiled your questions into a single resource—view our Dossier FAQ post on Community or watch the webinar on-demand. Plus, our two-part episode about Workstation shared a helpful product introduction and setup and support best practices.

Tune In Live or On-Demand
Join us for MicroWorld 2021—a new series of virtual 1-day events to help customers like you accelerate a culture of data analytics.

Tune In Live: In October, we’re hosting live events featuring industry-specific themes, presentations, and customer success stories for retail, healthcare, financial services, and the public sector—register today to attend!

Watch On-Demand: In September, we hosted localized MicroWorld events featuring sessions on modernizing your analytics. Visit our website to watch sessions of interest from MicroWorld events in Asia-Pacific, the Middle East, Latin America, or Europe.

In Case You Missed It
The latest Executive Series episode is now available to view on-demand.

Consolidation and Innovation on Cloud: As one of Australia’s largest health insurance and services providers, Medibank counts on data-driven decisions and robust security to help provide enhanced care to customers. Medibank’s Senior Executive of Information Management recently discussed their strategy and partnership with Strategy President & CFO Phong Le—and the episode is now available on-demand. Check it out to hear how Medibank adopted cloud and expanded the impact of their analytics faster than they expected.

Important Updates

Quick Recap These notes from recent communications share important information that either still applies or has been refreshed for this edition.

IOS15 Update for Your Mobile Devices: Apple has recently released a new version of their mobile operating systems, iOS 15 and iPadOS 15. This Apple release enforces a new requirement for a more secure code signature format to combat some of the security challenges arising in the mobile operating systems. This change could impact your custom Strategy Mobile or Library Mobile applications. Our team has created the following article to help you navigate this situation and mitigate any issues you may encounter. As always, our Support team is here to help you if you have any questions.

Using Community Connectors for OneDrive: We released new out-of-the-box Community Connectors for OneDrive and Box in Strategy 2021 Update 1. Make sure to follow these simple steps to configure and deploy these enhanced connectors if you’re still using the legacy Cloud Elements versions.

Using Update 1+ for Amazon S3: Earlier this year we released new cloud storage gateways optimized for scalability and high-performance with Amazon S3, Azure Delta Lake Storage Gen2, Google Cloud Storage, and more. We recommend upgrading to Strategy 2021 Update 1 or higher for the best possible experience using S3 data. However, you can use these helpful tips to leverage your S3 data on older versions of the platform if you’re not ready to upgrade.

Changes to Certified Components: Strategy 2021 Update 3 does not include any new changes to certified components. As you plan for your upgrade, remember to review our certification changes posting on Community to ensure your implementation accounts for any recent adjustments from the version you’re operating.

Looking Ahead
These reminders may help you plan your admin calendar for the year.

Expiring Soon: Don’t forget—product support for Strategy 2019 will expire at the end of this year. Please contact your account team if you’re running on Strategy 2019 to discuss upgrading to our latest version.

Get Help with Your Upgrade: Visit our website to request an Upgrade Implementation using your support plan benefits. We’ll be in touch to discuss your complimentary upgrade eligibility, and if you don’t qualify for a free upgrade, we can set you up with professional services at a discounted rate to ensure you’re not impacted by the upcoming support expiration schedule.

Upgrade to the Cloud: Did you know that we can upgrade your environment and move you to the cloud at the same time? Contact us about a cloud migration or speak with your account team to learn more. You can also view videos on what to expect and how to get started—or watch our entire Top Tips webinar on-demand.

We hope that these updates are helpful! Please feel free to reach out to your Account Executive if you have any questions—until next time!
Sincerely,
Your Strategy Support Team