KB483050: Workstation Troubleshooting

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.
This knowledge base article provides articles and documentation that can help provide users with the tools needed to utilize Workstation and to address issues encountered during their process.

Workstation Basics

Installation & Stability

• KB483026: Troubleshooting the Workstation Installation
  
• KB483031: Troubleshooting Workstation on Windows: Stability
  

Connection & Authentication

• KB483033: Troubleshooting Workstation on Windows: Connection and Authentication

Topology

• KB483065: How to Troubleshoot Topology
  

Platform Analytics Telemetry Dossier

• KB482878: Troubleshooting the Platform Analytics Compliance Telemetry Dossier
  
• KB482888: Executing a Project Schema Report or Publishing Cubes in the Platform Analytics Project Fails with an Error "Access denied for user 'xxx'@'xxx'(using password:YES)"
  
• Accessing the Data Captured by Platform Analytics
  

Licenses

How to Manage License Compliance

Performance 

• KB482952: How to Troubleshoot Workstation Engine Performance
  

Export Engine

• KB482953: How to Troubleshoot Export Engine Issues in Workstation
  

Dossier Authoring

• Dossier Authoring Overview
  
• Troubleshooting Workstation on Windows with the Developer Tool
  

HyperIntelligence

• KB483009 : HyperIntelligence Troubleshooting
  
• KB442387: Best Practices for Creating Cards
  
• KB482879 : Known Limitations of HyperIntelligence
  
• Introduction to HyperIntelligence
  
• HyperIntelligence Chrome Extension FAQ
  
• HyperMobile for iOS FAQ
  
• Prerequisites for Using HyperIntelligence
  
• How to Optimize a Dataset for HyperIntelligence
  
• Create or Edit Cards
  
• Add Images to Profile Cards
  
• Deploy and Certify Cards
  
• How to View HyperCard Usage Activity
  
• Configure the HyperIntelligence Chrome Extension
  
• Use the Chrome Extension
  
• Introduction to HyperMobile
  
• Install and Configure HyperMobile